TripGPA Documents

Download PDF Announcement for Travelers.

Frequently Asked Questions

What is TripGPA?

TripGPA is a new feature within the eItinerary that calculates a score for that individual trip based on 4 key metrics, driving savings and security in a managed program.

Why did TI create TripGPA?

Many of our clients have requested assistance in encouraging their travelers to book within policy, although they do not have any stringent mandates - rather guidelines. The result is a lack of compliance primarily within hotel attachment.

TI created TripGPA to remind the traveler of the importance to policy compliance, providing a subliminal message that the company is tracking their purchasing decisions to reduce their overall cost, as well as ensure the highest safety and duty of care possible for their travelers.

I have heard about Performance Scorecard. How is this different?

TripGPA is ONLY calculating the compliance specific to this individual trip, rather than Performance Scorecard calculating for a full month or longer time period.

Where do I find the TripGPA on the eItinerary?

The TripGPA calculation is placed in the upper right hand corner of the eItinerary.

What criteria is included in the TripGPA Calculation?

There are four components included in the measurement of the calculation as follows:

Advance Purchase

If the trip was booked online

If the lowest fare was selected

For overnight trips, if a hotel was included

How is the percentage calculated?

Advance Purchase: The calculation of this measurement is based upon 14 days or greater to be 100%, and then a prorated calculation for each day under that level. Example: 7 days in advance would receive a 50% level; 3 days in advance would receive 21% level.
Online Booking: 100% rating for online; 0% for offline. All International travel is automatically calculated as 100%, whether booked on or offline.
Lowest Fare: 100% if booked lowest fare; 0% if traveler chose a flight that was higher than the lowest fare available within policy.
Hotel Attachment: 100% if hotel is attached; 0% if it is not.

Are the weightings of each percentage even, or can they be individually weighted differently?

Each element is weighted evenly at 25% each, totally 100%. In order to set specific weightings per component, the Performance Scorecard would allow for any specifications you wish.

How does the traveler know what their individual component score is?

By clicking on the TripGPA score, it will open a box including the individual component calculation.

Are there any exceptions to the lowest fare calculation?

Yes. The following codes are considered lowest fare:

IP (In Policy)
AE (Approved Exception)
PB (Preferred Business)
PF (Preferred First Class)
PE (Premium Economy)
WP (Within Policy)

Contact your AM if you would like to put any of these exceptions in place.

What if the itinerary is for the same day and does not include an overnight hotel requirement?

The Hotel component will not be part of the overall score.

What if the traveler adds a hotel later to this itinerary?

The initial calculation is based upon the original calculation with 0% as part of the calculation. Once a hotel is attached to this itinerary, then the calculation automatically changes to 100% for that component.

Can this be turned off for my travelers?

Yes. This is a service and can be turned off entirely for a company, but not on an individual traveler basis. However, it is Travel Incorporated’s perspective that this simple score will encourage a shift in traveler buying behavior to be more policy compliant for both cost savings as well as improved ability to support them for duty of care.

Can I have a specific client code turned off within my company?

Yes. If you have multiple client codes, any one of them can be turned off. Contact your Account Manager and they will coordinate this on your behalf.

Can single users be turned on or off of TripGPA within a company?

No. This is not possible at the traveler level, but is possible at the client code level.

Are there any reports to the travel department relating to the individual traveler scores?

No. There are no reports specific to TripGPA designed. However, we do recommend reviewing the Performance Scorecard shifts as a result of this new feature.

Are VIPs going to see the TripGPA on their eItinerary?

No. All travelers identified as VIP are excluded.

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